FAQs

FAQs

It's easy to get confused with WhatsApp Business and WhatsApp Platform API and how they are different and suited to your needs. Here you will find simple explanations to help clarify your understanding. Nevertheless if you still need more information then Book a FREE demo.
  • WhatsApp Business
  • WhatsApp Platform API
  • Privacy
  • How to get started
WhatsApp Business app is built with the business owner in mind. The app makes it easy to personally connect with your customers, highlight your products and services, and answer their questions.
You can have a dedicated business number separate from your regular WhatsApp. create a catalog to showcase your products, services and use special tools to automate, sort, and quickly respond to messages.
Business profile to list important information, such as a company's address, email and website.

Labels to organize and easily find your chats and messages.

Messaging tools to quickly respond to customers.
The WhatsApp Business app is a free-to-download app for small businesses. It is available for both iOS and Android.
A Business profile enables you to establish a formal business presence on WhatsApp. It’s one of the main ways to attract potential customers and show them that your business is trustworthy.
Your business profile makes it easy for customers to see important information about your business. Customers can see your business name, description, address, business hours, and category.
The WhatsApp Business Platform API is specific to messaging with your customers on WhatsApp at scale through the Meta approved Application Program Interface.
The WhatsApp Business app is for small businesses to communicate with customers from a single device through a free-to-download app.

The WhatsApp Business Platform enables medium and large businesses to chat with customers at scale through programmatic access to WhatsApp. Businesses also get access to rich messaging features on the platform such as the ability to send media with messages and add quick reply buttons. The Platform enables businesses to reach millions of customers at a time, and integrate with the rest of their technology stack.
You can create multiple WhatsApp chatbots easily with a WhatsApp Business API based platform from Orbiflow. This process can help you to scale and engage and interact with many 1000s of customers at the same time.
Businesses with in-house developers who can directly call the Platform APIs may be interested in signing up directly. If you are not a developer, or would like to connect WhatsApp to the rest of your technology stack, such as an omnichannel inbox, customer support software, or a bot platform, you may prefer to work with us as your solutions partner.
• The charge is based on the number of conversations. Charges will be per 24 hour conversation session, with different rates for business-initiated and user-initiated conversations. A session initiates on delivery of a business-initiated message, or delivery of a business reply to a user-initiated message. A conversation session ends 24 hours after delivery of the first business message in the conversation.

Please get in touch for a customized offer
Privacy and security is in the DNA of WhatsApp, which is why it is built with end-to-end encryption into our app. When end-to-end encrypted, your messages, photos, videos, voice messages, documents, status updates, and calls are secured from falling into the wrong hands.
Every WhatsApp message is protected by the same Signal encryption protocol that secures messages before they leave your device. When you message a WhatsApp business account, your message is delivered securely to the destination chosen by the business.
WhatsApp considers chats with businesses that use the WhatsApp Business app or manage and store customer messages themselves to be end-to-end encrypted. Once the message is received, it will be subject to the business’s own privacy practices. The business may designate a number of employees, or even other vendors, to process and respond to the message.
https://about.fb.com/news/2022/05/metas-updated-privacy-policy/
The best step is to speak to our experts by Booking your Demo
Then you must already be interacting with your customers/ clients but now you can professionalize and supercharge this by using the business app with a dedicated number. Book your demo and we can show you how to accelerate and grow your business.
Yes. But you are not allowed to do this straight away based on the Meta good practice and policy. They are very strict about spamming so the campaign can be started gradually and follow best practice. Book your Demo and we can explain to you the correct way of implementation.
Unilever a multinational consumer goods company leveraged the power of WhatsApp for its fabric softener brand and managed to increase sales by 14X. Book your Demo and learn how to increase your sales with the power of WhatsApp.
There is a solution to meet every budget from a sole owner to a multinational. We can help you navigate this by speaking to one of our experts.
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However, it can easily be configured to make and receive external calls as well. And as both a Microsoft Gold partner and experts in unified communications solutions, Akita was well placed to deliver the solution. As Canenco was starting largely from scratch, all IT hardware was required.
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WhatsApp Business app is built with the business owner in mind. The app makes it easy to personally connect with your customers, highlight your products and services, and answer their questions.
You can have a dedicated business number separate from your regular WhatsApp. create a catalog to showcase your products, services and use special tools to automate, sort, and quickly respond to messages.
Business profile to list important information, such as a company's address, email and website.

Labels to organize and easily find your chats and messages.

Messaging tools to quickly respond to customers.
The WhatsApp Business app is a free-to-download app for small businesses. It is available for both iOS and Android.
A Business profile enables you to establish a formal business presence on WhatsApp. It’s one of the main ways to attract potential customers and show them that your business is trustworthy.
Your business profile makes it easy for customers to see important information about your business. Customers can see your business name, description, address, business hours, and category.
The WhatsApp Business Platform API is specific to messaging with your customers on WhatsApp at scale through the Meta approved Application Program Interface.
The WhatsApp Business app is for small businesses to communicate with customers from a single device through a free-to-download app.

The WhatsApp Business Platform enables medium and large businesses to chat with customers at scale through programmatic access to WhatsApp. Businesses also get access to rich messaging features on the platform such as the ability to send media with messages and add quick reply buttons. The Platform enables businesses to reach millions of customers at a time, and integrate with the rest of their technology stack.
You can create multiple WhatsApp chatbots easily with a WhatsApp Business API based platform from Orbiflow. This process can help you to scale and engage and interact with many 1000s of customers at the same time.
Businesses with in-house developers who can directly call the Platform APIs may be interested in signing up directly. If you are not a developer, or would like to connect WhatsApp to the rest of your technology stack, such as an omnichannel inbox, customer support software, or a bot platform, you may prefer to work with us as your solutions partner.
• The charge is based on the number of conversations. Charges will be per 24 hour conversation session, with different rates for business-initiated and user-initiated conversations. A session initiates on delivery of a business-initiated message, or delivery of a business reply to a user-initiated message. A conversation session ends 24 hours after delivery of the first business message in the conversation.

Please get in touch for a customized offer
Privacy and security is in the DNA of WhatsApp, which is why it is built with end-to-end encryption into our app. When end-to-end encrypted, your messages, photos, videos, voice messages, documents, status updates, and calls are secured from falling into the wrong hands.
Every WhatsApp message is protected by the same Signal encryption protocol that secures messages before they leave your device. When you message a WhatsApp business account, your message is delivered securely to the destination chosen by the business.
WhatsApp considers chats with businesses that use the WhatsApp Business app or manage and store customer messages themselves to be end-to-end encrypted. Once the message is received, it will be subject to the business’s own privacy practices. The business may designate a number of employees, or even other vendors, to process and respond to the message.
https://about.fb.com/news/2022/05/metas-updated-privacy-policy/
WhatsApp Business app is built with the business owner in mind. The app makes it easy to personally connect with your customers, highlight your products and services, and answer their questions.
You can have a dedicated business number separate from your regular WhatsApp. create a catalog to showcase your products, services and use special tools to automate, sort, and quickly respond to messages.
Business profile to list important information, such as a company's address, email and website.

Labels to organize and easily find your chats and messages.

Messaging tools to quickly respond to customers.
The WhatsApp Business app is a free-to-download app for small businesses. It is available for both iOS and Android.
A Business profile enables you to establish a formal business presence on WhatsApp. It’s one of the main ways to attract potential customers and show them that your business is trustworthy.
Your business profile makes it easy for customers to see important information about your business. Customers can see your business name, description, address, business hours, and category.

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